Face Mask Policy

As of Monday 27th July 2020 you must wear a face mask on ALL public transport in Wales. This includes:

Trains, Taxis and Buses.

To help comply with this new rule, we politely ask you if you could wear a face mask when traveling in our taxis to keep you and our driver safe.

There are however some exemptions and these include:

. The exemptions to this requirement include:

  • Children under the age of 11;

  • Passengers on vehicles providing a school transport service;

  • Passengers unable to put on, wear or remove a face covering because of a physical or mental illness or impairment or a disability within the meaning of section 6 of the Equality Act 2010;

  • Where a passenger has to remove their face covering to communicate with another person who has difficulty communicating;

  • Where a passenger has to remove their face covering in order to avoid harm or injury or the risk of harm or injury to themselves or others;

  • Where a passenger is travelling to avoid injury or to escape a risk of harm and does not have a face covering;

  • Where a passenger has to remove the face covering to take medication or to eat/drink if allowed in the vehicle and it is reasonably necessary, e.g. due to the length of the journey;

  • Where a passenger is asked to remove the face covering by an enforcement officer or the operator of the public transport service, an employee of the operator or a person authorised by the operator.

(Please let us know if you are exempt and the reason why when booking with us.

We would like to also remind our passengers that unfortunately we are unable to provide them with face masks however these can be bought at most major supermarkets. 

Thank you for your understanding during these strange times